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Frequently Asked Questions


Do you have a phone number that I can ring?
We prefer to communicate via e-mail. This keeps our costs down and we can then pass these savings on to you. We check our e-mails regularly and aim to get back to you within one working day

Do you have a shop or a showroom where I can come and view your products?
Sorry, we don't have a shop or showroom, we only sell our products online at the moment.

Do you have a catalogue that you can send me?
No, we don't produce a paper catalogue, because we are constantly adding new items to the website and it would soon be out of date. This also helps to keep our costs down and we can pass these savings on to our customers.

Do we ship overseas?
Yes, we are happy to accept orders from outside the UK, but unfortunately, we are unable to accept orders from the USA, Canada or Russia.

What payment methods do you accept?
We accept payment via Paypal. If you do not have a Paypal account, we also accept all major credit cards directly using Paypal as our secure payment processor.

I am having trouble completing my Paypal payment, can you help?
Please use the following instructions
1)Add item to basket

2)Click on box at the top "Click here to review basket/checkout'

3)Choose shipping method from the drop down menu
4)Click on the button at the bottom of the page which says 'Checkout with Paypal'. You do not need a Paypal account, but can pay directly by card instead if you prefer.
5) Click on 'Proceed to Secure Checkout'
6) You will then be given the option to login to Paypal if you have a Paypal account. If you wish to pay by card directly, then please click on 'continue" on the left hand side, next to 'Don't have a Paypal account'. You should be able to complete your payment.

How much do you charge for postage and packing/shipping?
UK postage and packing charges are as follows:
Orders up to 24.99 - 1.20
Order over 25 - FREE

International shipping charges are based on weight and will be shown at checkout. As a guide, you can buy up to 80g of goods for the following shipping costs:
Europe - 3.75 Rest of World (except US/Canada) - 4.50

When will my order be delivered?
We usually send your order within 2 working days hours of receiving your cleared payment. If we are very busy, it may take an extra day.

Exact delivery times depend on destination and your chosen delivery method. For UK deliveries by Second Class post, the estimated delivery time is 2-3 working days, however it can sometimes take slightly longer. Airmail post generally takes about 3-5 working days to arrive, but this is not guaranteed.

How will my order be packed?
All orders will be sent in a high quality padded envelope. Fragile products will be wrapped in bubble wrap and/or a small cardboard gift box

Can I pay by cheque or postal order?
Sorry, but since 6th April 2010, we have been unable to accept cheques/postal orders

Do I need a Paypal account in order to purchase from you?
No, you do not need to have or set up a Paypal account. You can pay by credit or debit card via Paypal secure checkout.

When you are ready to checkout, please click on Paypal as your method of payment, then 'Proceed to Secure Checkout'. On the left hand side of the next screen you will see the link " Don't Have a Paypal Account', clicking this will allow you to pay by credit or debit card.

Are my personal details secure?
We never divulge your personal details to third parties

Why am I unable to add items to my shopping cart?
In order to use the shopping cart, you need to enable cookies on your browser

I want to buy one of your products, but I am unable to add it to my shopping cart
If a product is out of stock, you will be unable to add it to your shopping basket

Are your cabochons flat backed?
Yes

How long are your gemstone beads strings?
Our gemstone beads are supplied on temporary strings which are approximately 16 inches long. The number of beads per string varies by the size of the bead, but the following can be used as a rough guide

4mm beads - 100
6mm beads - 65
8mm beads - 50
10mm beads - 40

I would like more information on buying cabochons please
The price shown is for a single cabochon stone unless otherwise stated. The photograph shows a selection of stones to illustrate the natural variations which can be found in each gemstone. All our cabochons have a flat back.