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Customer Feedback Results

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Here's the opinion of our existing customers who have completed our customer satisfaction survey*:-

(guide : 70% = satisfactory; 100% = far exceeded expectation)

Number of people who have given feedback : 407

Item delivery (speediness, condition of goods):-

Quality of the items purchased:-

Value for money:-

Overall service:-

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*every customer who buys from this site has the opportunity to complete our customer survey form asking them to rate our services.

Customer Comments

Really brilliant service, my beads arrived the day after i ordered them. Good value for money, i will definitly be ordering again soon!
clare, Reading

Good quality Cabochons, quick delivery. Excellent service all round.
Stuart, Sheffield

Beautiful stones, fast delivery, safely packaged, good value for mony, Thanks.
John, Kings Lynn

very pleased with the prompt and easy service and the quality of the product. Well done
Betty, Dronfield

Dispatch was very quick, but I live outside England and then it is in the hands of Royal Mail and TNT. I am quite content with your service, the beads and everything really. Will visit your site again! Greetings, Monica (Netherlands)
Monica, Doorwerth

good efficient service thankyou
Christine, Newquay

Thanks for great service!
Christina, Glasgow

Excellent service and colour choice was perfect. Thank you.
Rosanna, New Malden

I would recommend others to use Marquise Jewels.
louise, frome

Speedy emails, selection made easy and great service thankyou
Sonia, Birmingham

I was expecting to wait at least a month so I am really impressed that the crystals arrived today, thank you
Patricia, Atherton

Great site with great gemstone cabs. Arrives quickly with each different stone type in little re-sealable bags with the info on them, and the stones are always of great quality. I`m so glad I found a U.K. based site that I can buy all my cabs from! :)
EJ, Teignmouth

excellent service as always
helene, Shildon

lovely quality stones at a sensible price. Am delighted with them and will be back again.
Barbara, Wickham

Really quick efficient service and I`m very pleased with my purchase. I would use Marquise Jewels again.
Lisa, Wokingham

Many thanks, I struggled to get Iolites that size anywhere else
william, ipswich

Excellent service extremely pleased with items, annoyed at myself for ordering incorrect size of stones but return and refund handled exceptionally and I shall be reordering the correct sized stones immediately. Thank you
Joanna, Carnforth

Beautifully packaged and incredibly fast delivery. Thankyou :)
Shane, Abingdon

Items as described and expedient delivery, thank you.
frances, Manningtree

I actually bought from your site based on positive customer reviews and I wasn`t disappointed. I definitely would use again and recommend! Thanks a lot.
Claire, Heald Green, Cheadle,

A real pleasure doing business with you. Speedy service and the items are of a very good quality. Excellent value for money. Thank you.
Judith, Walsall

Lovely cabochons. They are looking great in their settings We will be back for more
Jane, Leicester

Absolutely excellent, fuss free, speedy delivery of exactly what i wanted. Well done!
Julia, Ipswich

Would use again and highly recommend to others :)
nicole, farington

Prompt service and lovely cabochons. Very good value for money.
Mia, Rushden

I had to return the items due to my own error. However the customer service that I received was excellent and I would be more than happy to use your site again.
Janet, Nantwich

Excellent service, lovely stones
annette, Glasgow

Excellent products and fast delivery. No minimum order value and sensible postage charges. Will definitely buy again
Barry, Rhos on Sea

very good seller.high recommendation
elena, nazareth-illit

The cabochons that I received were exactly what I wanted and they were to the usual excellent standards. Delivery was fast. Overall, very happy with my purchase. I would return and recommend to others.
Kym, London

I am very pleased with stones and service and look forward to doing business with you in the future
heather, chesterfield

I was very pleased with your prompt service and the quality of goods. I will definitely use you again.
Claire, Swansea

Stones came in good time, concidering the time of year, the stones are lovely in colour, and very very very well packed!
andrew, Shoreham by sea

Very good, fast service with quality beads. Thanks
Susan, ilford

Superb product and service. I will be using you again.
Pierre, Sandy

no fuss just got what we ordered perfect
Adrian, London

always quickly dispatched and of great quality.
stephanie, winsford

Excellent service, delivered two days after ordering
Johne, Sidcup

Will buy again, you always have a good selection and they are always nicely packed
Louise, Swansea

very happy with service, delivery and the stones i received.
Samantha, rayleigh

Thank you very much for the great product and extremely prompt service! Will use you again! Kind regards
Lezelle, London

speedy delivery, would recommend. would use them again. ty
pam, Lancaster

Lovely garnet cabochon, great colour and shine. Thank you
Gillian, Bucknell

really good and quick order and delivery, the gems are beautiful, would recommend this company, thank you and well done, jean

Yvonne, Kirkby in Ashfield

Great customer service, quick response and honest :)
Mike, London

Very pleased. Thank you.
sue, darlington

Very pleased with my purchase will use Marquise Jewels again.
Maire, Newcastle

very pleased with service - will definitely use again in the future, and recommend to colleagues
Sheila, Stafford

wonderful experience dealing with an efficient and professional company. i was more than pleased with the item and am looking forward to setting it for a pendant
Barbara, Harlow

very pleased with quality and speed of my first order from you
Helen, Chichester

excellent all round. recommended seller of some really nice cabochons, and other items.
janet, Earl Shilton

Excellent! I`ll definatly be a regular here =D Very, very happy with everything.
Ben, Biddulph

Packaging and labeling of the stones was superior to other sites I have used. Very pleased with the items and service overall, will be using the site again, and have also recommended it to others.
Gema, Milton Keynes

This was my first order from you. i was delighted with the service and quality of the products and will be back for more soon. Thank you
Brian, Crete

I am always surprised by the speedy delivery, the price and quality. I buy most of my cabochons with yourselves. Cheers
Louise, Pontarddulais

Thanks - all went well in the repair of my ring.

Will use you again, should and when we need embellishments for our charity(MRF)articles we make
Alice, Lockerbie

Excellent all round. Thank you. I will be back and I have recommended this company to others.
Rachael, Rugby

very pleased with help received, quality and look forward to contacting you again soon.
jeanne, Llandovery

Excellent all round. Will return.
Hilary, Aberdeenshire

Will definitely order from marquise jewels again
Mrs, Londonderry

very pleased!
Judith, Beckenham

excelllent value for money.Very good for kiln firing.
george, holmfirth

Very satisfied with your service and my purchase.
marita, Derby

Very satisfied with the whole transaction
dilys, Cheddar

Excellent service and lovely item - I will certainly be back!
Wendy, Bexhill on Sea

Great quality, great Service very pleased
Jacquie, Halstead

Will definitely by buying again! Thank you.

Lovely items. Speedy delivery. Will be ordering again.
Maria, Normanton Le Heath

Great quality stones and prompt service. Would buy again.

I`m very happy with my purchase
Jennifer, Elgin

never any problems from these guys!
mario, manchester

Lovely items, quick delivery and excellent value for money with very reasonable postal charges. Will definitely use again.
Sarah, Redruth

Brilliant service, will definitely deal with you again!
ronald, Middlesex

Great Service, will definitely be ordering again. Thank you.
Elizabeth, Matlock Bath

This is a fantastic company and one I use repetedly.
Elizabeth A, Ballinasloe, Co. Galway

Beautiful beads, great prices and speedy delivery.
Linda, Monks Eleigh

will shop again
charles, gateshead

Items arrived quicker than expected, very well packaged. Regarding the quality of the items purchased they are better than expected, your photographs do not do the items justice.I will gladly do business with you again. Thank you Alan
alan, Dunfermline

Lovely beads , quick delivery and quick helpful response to pre order enquiry. Thank you very much
ann, Newmarket

Very helpful, will recommend
Stacey, Royston

A gorgeous piece and now a stunning necklace.
Alison, Hythe

Very easy doing business with you. Fast efficient service
Annette, harleston

karine, Mensignac

excellent , thank you
nicola, london

The cabochons I bought were just as beautiful as they looked in the picture, all descriptions were accurate, postage was speedy and payments were very quick and easy to make, so over all very satisfied and would definitely shop again.
Nadia, Onchan

Very pleased with the service. Will use again. Recommended
Eric, London

Delighted with your customer service. I shall certainly purchase from you again and recommend you. Thank you.
Michael, Gedling

Lovely lovely cabs
Brenda, Hull

Fantastic stones at great prices, along with fast delivery, thanks very much
David, Birmingham

Good service. Prompt delivery.

First order from you and probably not the last. Just started making gem trees and am looking forward to using the beads. Thanks for great service and fast delivery.
Anthea, Warrington

Nice to find somewhere that supplies such a huge range of items for my various arts and crafts pursuits. All delivered quickly and efficiently, would recommend to anyone.
Kevin, Doncaster

Excellent service, really pleased with the stones and delivery time. Thanks so much!
Isabel, Surbiton

My order arrived quickly and I was extremely happy with the quality and value of the items ordered.
Karen, Sheffield

Will certainly order from Raven Avenue again - I have recommended you to friends
Anne, Staines

excellent quality and service
carme, manresa

The price and quality of the cabochons is fantastic. I will definitely be ordering more. Thank you so much.
christine, Nottingham

beautiful quality beads

Overall delivery andquality Were first class
agnes, Liverpool

I requested a stone with some detail as it was for a statement piece and was acknowledged by email and delighted when I received it.
Ranjan, Kidlington

Excellent service, quick delivery and lovely beads
Jacqueline, Saltburn-By-The-Sea

Excellent products and service. Appreciate all the bead tubes being labelled. This is a bonus. Thank you.
Sheila, Settle

Excellent goods. Will order again
Inge, Chapel Hill

Lovely beads at a real bargain price - perfect for my school craft Fayre
Henrietta, Epping

I was really impressed with the items. THANK YOU
SD, Milton Keynes

Pretty beads at a great price and excellent service.
Susan, Tavistock

Excellent service and items.Thank you.
Anne, Brompton-by-sawdon

great to shop here, reliable, fast dispatch and great prices. Would love to see more free formed cabs :D
Wallace, Westbury

Will definitely buy from here again
Pamela, Wallasey

Fabulous thank you, gave 9's simply because 'beyond expectation' seemed a tad extravagant for a description
Shannon, Stamford

one item had sold out, I was notified immediately and discussed other options. The packaged arrived the next day....great service
claire, Kilgetty

Already sent feedback giving praise to you, very pleased excellent service for a small order
Susan, Sutton-in-Ashfield

Will put your store on my list of favourites
Susana, Hatfield